Quality Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. OTG Custom is a proud manufacturer and has comprehensive quality control systems. If you are concerned about the quality of your garment please contact us.

OTG has a 12 month warranty (from order placement) against manufacturer defects, which covers material and stitched seams. This warranty does not cover friction or contact tears, other accidents or incidents, or natural wear and tear.

Follow individual Care instructions on each garment. Failure to do so, voids any warranty claims.

Returns Policy

Please read our Terms and Conditions of Sale before making any purchases.

Faulty Returns

We want you to be satisfied with your purchase but if the products are faulty we will meet our legal obligations. Just follow the returns process below, all returns must be completed online. Returns cannot be processed in store at Kmart.

Change of Mind Returns

Please select your product carefully as this item is personalised just for you we do not accept returns for change of mind or incorrect size.

How to Return Items

If you need to return an item:

  1. Please see our online returns form at kmart.otgcustom.com/returns, Please ensure you include a photo of your [Stocking/Santa Sack/Socks/Tee] which clearly shows the issue/s in your submission.
  2. Our Customer Service team will assess and respond to you within 48 hours with the aim to resolve the issue.
  3. If deemed faulty your products will be remade and dispatched to you at no additional cost.

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